SHIPPING
Ready to ship items:
I aim to dispatch orders placed before 4 pm on Monday to Friday the same day. Orders placed after 4 pm will be dispatched the following working day. If you order a ready made item with a customized one they will be sent together.
Customized items:
Processing time for customized orders take 1-3 days. This time can be 2-5 days at busy periods. If you order a ready made item with a customized one they will be sent together.
UK (including Isle of Man and Channel Islands):
All orders are sent via Royal Mail 48 Hours Tracked. Delivery takes approximately 2-3 working days.
Europe:
European orders are sent via Royal Mail Standard International and take approximately 3-5 business days. Larger orders may be sent tracked.
USA:
Smaller items are sent with Royal Mail, A5 sized books are sent with courier. Tracking number will be provided.
Rest of the World:
Orders to the rest of the world are sent via Royal Mail Standard International and take approximately 5-7 working days. Larger orders may be sent tracked.
Customs, Taxes:
Please note that if you are an international buyer you may incur duties or taxes at customs. Any costs relating to this are the responsibility of the buyer.
RETURNS:
If you are not happy with your item you can return it within 30 days of purchase in their original condition. Once these have been received a replacement or refund can be made. Please note that buyer pays shipping costs of returns.
Please note customized items are not returnable.
If your item lost in the post, I reserve the right to wait 30 business days from the delivery date before issuing a refund/replacement.